Order Cancellation Policy

At Ganesha Toys, we understand that circumstances may change after placing an order. This policy outlines our procedures for order cancellations.

Customer Cancellations

The customer can choose to cancel an order any time before it's dispatched. The order cannot be canceled once it's out for delivery.

Cancellations by Ganesha Toys

We reserve the right to cancel your order, in whole or in part, for reasons including:

• Product unavailability
• Unforeseen circumstances beyond our control (force majeure)
• Suspected fraudulent activity
• Violation of our Terms of Use
• Logistical constraints

Refunds for Canceled Orders

In all instances of cancellation (by us), you will not be charged for the canceled order. Any payments you have already made will be promptly refunded within 5-7 business days for any cancellations.

You can track the status of your refund on the Order Details page/section.

How to Cancel an Order

To cancel an order, please contact our customer service team as soon as possible at admin@ganeshatoys.com or through the contact form on our website. Please include your order number and the reason for cancellation.

For more information about returns and refunds after receiving your order, please refer to our Return & Refund Policy.

Last Updated: April 2, 2025