Order Cancellation, Return & Refund Policy

At Ganesha Toys, we strive to provide the best quality products and services. This policy outlines our procedures for order cancellations, returns, and refunds.

Cancellation Policy

The customer can choose to cancel an order any time before it's dispatched. The order cannot be canceled once it's out for delivery.

We reserve the right to cancel your order, in whole or in part, for reasons including product unavailability, unforeseen circumstances beyond our control (force majeure), suspected fraudulent activity, violation of our Terms of Use, or logistical constraints.

In all instances of cancellation (by us), you will not be charged for the canceled order. Any payments you have already made will be promptly refunded within 5-7 business days for any cancellations. You can track the status of your refund on the Order Details page/section.

Order Return and Refund Policy

Your request for return and refund will be accepted on the following conditions:

  • If the product is delivered to you in damaged/defective condition. (unboxing video required)
  • If the wrong item is delivered to you (wrong item or incorrect quantity - unboxing video required).
  • For products to be eligible for return, they must be in the original unused condition. A copy of the purchase receipt is required for the return and refund request to be accepted.
  • Products can be returned within 7 days from the date of delivery only.
  • Return and refund is not applicable for custom orders.
  • In exception cases, if the product doesn't meet your requirement, then return can be accepted but refund is not possible. Instead, an exchange option is available or a gift card for the corresponding amount will be issued, wherein the customer can make purchases anytime upto next 1 year, for the same amount.
  • The shipping charges on returns are to be borne by the customer.
  • Refunds will be processed only after the products are completely examined and approved by our quality control team.

Return and Refund Process

  • Customers can return the product only post receipt of acceptance message from Ganesha Toys.
  • Once the returned product is approved by our quality control team, a refund will be initiated within 7-10 working days through the same mode of payment.

Pricing and Payment

  • Pricing: All prices are listed in INR and include applicable taxes (where applicable). Shipping fees are additional and will be displayed at checkout before payment.
  • Payment Methods: We accept payment through various methods, including credit/debit cards, digital wallets, and UPI. Payments are processed securely, and we do not store your sensitive payment information.
  • Price Changes: Prices for products on our website may change without prior notice. If there is a pricing error in an order, we will inform you and offer an option to proceed with the order at the correct price or cancel it.

For any questions or concerns regarding our refund policy, please contact us at admin@ganeshatoys.com.