Pricing and Payment Policy

At Ganesha Toys, we strive to provide transparent pricing and secure payment options. This policy outlines our pricing structure and payment procedures.

1. Pricing

Product Pricing

All prices for products listed on Ganesha Toys are in INR and are displayed on the product pages. Prices are inclusive of applicable taxes, unless stated otherwise. Shipping fees are additional and will be calculated at checkout.

Price Accuracy

While we strive to ensure that the prices displayed on our website are accurate, errors may occur. In the event of a pricing error, we will notify you of the discrepancy before your order is processed. We reserve the right to cancel any orders where the price is incorrect, and offer you the option to proceed with the corrected price or cancel the order for a full refund.

Discounts and Promotions

From time to time, we may offer discounts, promotions, or coupon codes. These offers will be subject to the terms specified in the promotion and can be applied only during the specified period. Coupons or discounts cannot be combined unless explicitly stated in the promotion's terms.

Currency Conversion

If your payment is processed in a currency other than INR, the exchange rate will be based on the rates offered by your payment provider, which may vary.

2. Payment Methods

We accept a variety of secure payment methods to ensure a smooth and safe transaction process. Payment methods include:

  • Credit and Debit Cards: We accept Visa, MasterCard, American Express, and other major credit/debit cards.
  • Digital Wallets: We accept payment through popular digital wallets such as PayPal, Google Pay, Apple Pay, etc.
  • UPI: We support UPI payments for customers in India.
  • Gift Cards and Store Credits: If applicable, you may use gift cards or store credits during checkout. Please ensure that the total order amount does not exceed the value of the gift card or credit.

3. Payment Processing

Secure Transactions

All transactions on our website are processed securely through third-party payment gateways, which employ industry-standard encryption (SSL) to protect your payment information.

Authorization

By submitting your payment details, you authorize us to process the payment. Your payment will not be charged until your order has been confirmed, and we have received authorization from your payment provider.

Fraud Prevention

We take the security of your payment seriously and may perform additional checks to verify payment details for fraud prevention. If your payment is flagged as suspicious, we may contact you for verification or cancel the order at our discretion.

4. Payment Security

We comply with Payment Card Industry Data Security Standards (PCI DSS) to ensure that your payment information is handled securely. We do not store credit card details on our servers, and your sensitive information is processed using secure, encrypted connections.

Our website uses Secure Socket Layer (SSL) encryption to ensure that all personal and payment information shared with us is kept confidential and protected during transmission.

5. Billing Information

You agree to provide accurate billing information, including your full name, address, and payment details. Failure to provide correct billing information may result in the inability to process your order.

The billing address entered during checkout must match the address associated with your payment method. This is a necessary step for payment verification and fraud prevention.

6. Payment Declines

If your payment is declined or failed during the checkout process, we will notify you and provide the reason for the failure. You may attempt to resolve the issue by updating your payment details or using an alternative payment method. We are not responsible for any delays or losses caused by payment failures or declines.

7. Taxes and Duties

The prices shown on our website include the sales tax for orders within India, based on the applicable tax rates. If you are located outside of this jurisdiction, your purchase may be subject to additional taxes or duties imposed by your local government.

For international orders, customs duties and taxes may apply depending on the destination country. You are responsible for any customs fees or import taxes that may be incurred. Please check with your local customs office for more information.

8. Refunds and Adjustments

If you are eligible for a refund, the amount will be credited back to your original payment method. Please note that refunds may take several business days to reflect in your account, depending on the payment provider's processing times.

In the case of partial cancellations or returns, only the value of the returned items, including applicable taxes, will be refunded. Shipping fees are non-refundable unless the order was canceled due to an error on our part (e.g., incorrect or damaged items).

9. Payment Disputes

If you have any issues with your payment or billing, please contact our customer service team at admin@ganeshatoys.com within 7 days of the transaction. We will work with you to resolve the issue promptly. If a payment dispute is raised with your bank or payment provider, we may require additional documentation to support your claim.

Last Updated: April 2, 2025